Frequently Asked Questions
Everything you need to know about bringing quality home essentials to your doorstep.
What is the standard shipping timeframe for furniture and decor?
Most small decor items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 7-14 business days depending on your location, as we use specialized carriers to ensure your items arrive safely.
Do you offer White Glove delivery services?
Yes, for an additional fee, we offer White Glove delivery which includes bringing the item into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy for home goods?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are non-returnable.
Are the materials used in your products sustainably sourced?
Door to Door is committed to sustainability. We partner with manufacturers who prioritize FSC-certified wood, recycled textiles, and low-VOC finishes to ensure a healthy environment for your home.
How can I track the status of my home delivery?
Once your order is processed, you will receive a confirmation email with a tracking link. For large furniture deliveries, our logistics partner will contact you directly to schedule a specific delivery window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger home investments.